AV Security Suite Removal Guide


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Statement From the Editor

If you have a question, ask in comment area, no sign in required

Click the Pic’s to Visit the Sites!

Read each guide at all links before starting the removal process so that you will know exactly what steps to take and which removal process is best for your issue

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AV Security Suite is a scareware and ransomware program from the same family as Antivirus Soft and AntiSpyware Soft. The developers of this program are distributing AV Security Suite through the use of hacked sites, spam, and Trojans that install it onto your computer without your permission. Once installed AV Security Suite will be configured to start automatically when your computer starts. Once started it will scan your computer and state that there are numerous infections, but will not let you remove any of them until you purchase the program. All of these scan results are fake and are only being shown to trick you into purchasing the program, which you should obviously not do.

If you are running older software, and not updating Windows, you may find that you will be able to remove this program, but then become infected again within a short period of time. This is because the malware developers are hacking legitimate sites or inserting malware ads that use vulnerabilities in common programs such as Adobe Reader, Flash, and Windows to install the malware onto your computer. If you do not update your programs to remove these security holes then the next time you visit a hacked site distributing this rogue, AV Security Suite will be installed on to your computer. A great tool that can be used to scan your computer for outdated and vulnerable programs is the free Secunia Online Software Inspector program. When you scan your computer with this program it will display a report showing all programs and Windows updates that should be installed in order to fix security holes and vulnerabilities. It is advised that all users scan their computer with this program in order to prevent your computer from being infected again after you clean it.

NOTE:

It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files suggested in these guides to another computer and then transfer them to the infected computer via a CD/DVD, external drive, or USB flash drive. A CD+R is best because it is read only and will prevent infecting the clean computer you have downloaded from, if you have to use it to get more downloads.

STEP 1.

Bleeping Computer’s AV Security Suite (Uninstall Guide)

When AV Security Suite is running it will also block you from running normal tasks in order to make it harder to remove the program from your computer. First, it configures Windows to use a proxy server that points back 127.0.0.1:1041. A proxy server is a program that listens to requests from your web browser and then handles the request itself rather than your browser talking directly to a site. As AV Security Suite is set to be your proxy server, any time you browse the web using Internet Explorer it will intercept the request and display a fake security warning that states that the site you are visiting is infected.

Print out these instructions as you may need to close every window that is open later in the fix.

Reboot your computer into Safe Mode with Networking using the instructions for your version of Windows found in the following tutorial:

How to start Windows in Safe Mode

Tap F8 at start-up(when you see the logo screen-Dell,HP,Acer,etc,etc…. until you see the Advanced menu screen like below

Use the arrow keys to highlight safe mode with networking and hit enter and enter again.

This infection changes your Windows settings to use a proxy server that will not allow you to browse any pages on the Internet with Internet Explorer or update security software. Regardless of the web browser you use, for these instructions you will first need need to fix this problem so that you can download the utilities you need to remove this infection.

Please start Internet Explorer, and when the program is open, click on the Tools menu

Connections and Lan Settings Tab

Lan Settings

Make sure that the “use a proxy sever for this lan” is NOT CHECKED and if it is un-ckeck it and click ok and ok again. You “may” have to do this several times to get it to work

Now you must end the processes that belong to AV Security Suite so that it does not interfere with the cleaning procedure. To do this use Rkill

Rkill – What it does and What it Doesn’t – A brief introduction to the program

Rkill Download Links

Rkill.com
Rkill.exe

iExplore.exe

rkill.pif

rkill.scr

uSeRiNiT.exe

WiNlOgOn.exe

#1. do not turn off computer until after running Malwarebytes’ when using rkill or the process will have started again and you will have to start over.

#2. DO NOT USE ON A CLEAN COMPUTER as it could damage certain legit security programs. Disable all security software if possible to run

#3.Vista and Windows 7 users, right click and click run as administrator.

#4. Keep running Rkill until no malicious processes are detected

Disable security software before using rkill(If possible)

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Download ATF For cleaning of Temp Files & the Java cache

See Screenshots

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Now you should download Malwarebytes’ Anti-Malware, or Mbam

Please download Malwarebytes’ Anti-Malware to your desktop.

The Free Version

Once downloaded, close all programs and Windows on your computer, including this one.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
  • Update Malwarebytes’ Anti-Malware
    • Launch Malwarebytes’ Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.

See the Tutorials for specific instructions.

Malwarebytes’ Tutorial *****by Bleeping Computer

Malwarebytes’ Tutorial*****by VMSAR

If Malwarebytes’ will not install see*****HERE*****

Or*****HERE*****

When Malwarebytes’ will not run see*****HERE*****

Common Issues,Questions,and their Solutions

Malwarebytes’ AV Security Suite Removal Guide

Microsoft How to Get Rid of Malware

Restart computer and run a Quick Scan with Mbam and if anything is found, run a Full scan

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Step 2. If Needed But Suggested

The Free Version

SUPERAntiSpyware Tutorial

When SUPERAntiSpyware will not install or run see*****HERE*****

SUPERAntiSpyware Online Safe Scan

SUPERAntiSpyware Portable Scanner can be downloaded from a different computer and run on the infected computer. The scanner does NOT install anything on your Start Menu or Program Files and does NOT need to be uninstalled. It runs from the CD and requires NO internet connection. If the infected computer can not download, then this is a solution. Simply download the portable scanner and copy it to a USB/CD. NOTE: The portable scanner is random named to prevent the malware from stopping the scanner from running. For more software similar to this see the RescueCD software section on home page which scan an infected system and can recover personal data due to infection/defective or failing hard drive.

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Dr.Web CureIt!

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Ccleaner for a good clean-up


Screenshots

Ccleaner Documentation

<<<<<<<<<<>>>>>>>>>>

Step 3.

Uninstall all Adobe software and Java and install the latest versions

Adobe—>HERE

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Use JavaRa to clean out old versions of Java>HERE

Then look for the following Java folders and if found delete them:

C:\Program Files\Java
C:\Program Files\Common Files\Java
C:\Windows\Sun
C:\Documents and Settings\All Users\Application Data\Java
C:\Documents and Settings\All Users\Application Data\Sun\Java
C:\Documents and Settings\username\Application Data\Java
C:\Documents and Settings\username\Application Data\Sun\Java

Then install new Java—>HERE

  • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cacheLeave BOTH CheckedApplications and Applets
      Trace and Log Files
    • Click OK on Delete Temporary Files Window
      Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
    • Click OK to leave the Temporary Files Window
    • Click OK to leave the Java Control Panel.

To test your Java Run-time, you may go to this page  HERE

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Step 4

Clean System Restore

Four steps to this. #1. Have your antivirus open or use the ESET Online Scanner below and set to full scan and running. #2. Turn off system restore. #3. Launch ATF and clean until “No Files Cleaned”. #4. When scan is finished, turn system restore back on and create a restore point.

NOTE: Make sure that your computer is clean before taking these steps.

See below for instructions on how to use System Restore.

XP

VISTA

WINDOWS 7

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NOTE
If you are having problems connecting your computer to the Internet after removing malware or spyware,

Try this Winsock Fix

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For Rootkit Removal if needed

How to Remove the TDSS,TDL3, or Alureon rootkit using TDSSKiller

Or ***Gmer***for rootkit’s

or*** HitmanPro***RootkitRevealer

Bleeping Computer’s    RootkitList

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If no luck See

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

OR

I’m infected – What do I do now?

Complete all the steps you can and post new topic—HERE

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If you are still having issues see

Virut and other File infectors-Throwing in the Towel?

When should I re-format?

How to Start Windows in Safe Mode

How to use the Task Manager

How to use the Microsoft Malicious Software Removal Tool

How to Install, reinstall, or uninstall Windows

How to use MSCONFIG

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Online Scanners

That Detect and Remove for Free!

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Manual Removal Section Caution, a mistake here could cause operating system failure

AV Security Suite Associated Files:

%UserProfile%\Local Settings\Application Data\<random>\
%UserProfile%\Local Settings\Application Data\<random>\<random>.exe

AV Security Windows Registry Information:

HKEY_CURRENT_USER\Software\avsoft
HKEY_CURRENT_USER\Software\avsuite
HKEY_LOCAL_MACHINE\SOFTWARE\avsoft
HKEY_LOCAL_MACHINE\SOFTWARE\avsuite
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Download “RunInvalidSignatures” = “1”
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\PhishingFilter “Enabled” = “0”
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “ProxyOverride” = “”
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “ProxyServer” = “http=127.0.0.1:1041”
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Associations “LowRiskFileTypes” = “.exe”
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Attachments “SaveZoneInformation” = “1”
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run “<random>”
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run “<random>”
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings “ProxyEnable” = “1”

Issues that “may” be in a HijackThis log:

R1 – HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:1041
O4 – HKLM\..\Run: [<random>] %UserProfile%\local settings\application data\<random>\<random>.exe
O4 – HKCU\..\Run: [<random>] %UserProfile%\local settings\application data\<random>\<random>.exe

Have your HijackThis log analyzed*****HERE*****Copy your log and paste it in the box at the site and wait for the results. Scroll down the page and you will see a detailed description of each entry and suggestion actions to take,if any, with each, but before you do use SystemLookup below to double check the results. A mistake here can cause Operating System Failure!

Use*****SystemLookup*****as a reference resource for HijackThis

HijackThis Tutorial*****by BleepingComputer

Post your HijackThis log  HERE and I will advise what needs to be done. Please read the Tutorial so that you have a understanding of how this works.

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If you run across a file that is not being detected or removed, you can upload the file to*****VIRUSTOTAL*****and they will analyze it and when the results are shown, it will give a list of what software’s are detecting the threat and which are removing it, kinda takes the guess work out of the equation.

More to use

Jotti’s Malware Scan

Dr. Web Online Check

Kaspersky File Scanner

novirusthanks

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Other Useful Infromation:

Virus Identification Resources

Security Software, Online Scanners and Virus Removal Tools

Video on “How to Remove Malware for Free” by Mirzo’s

Forums


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Posted June 26, 2010 by Wide Glide in Uncategorized

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